FAQ's
Frequently Asked Questions
How long does sourcing take?
Most bags are sourced and secured within 14 business days or less.
The exact timeline depends on how rare the item is and current market availability. Once your bag is located, you’ll receive detailed photos and authentication confirmation before it ships.
Is full payment required upfront?
Yes. Full payment is required before sourcing begins.
Each item is sourced specifically for you through trusted domestic and international suppliers and cannot be reserved without payment. Your payment confirms your order and covers time, authentication fees, and acquisition costs. This policy ensures that every item we source is held exclusively for you and prevents counterfeit or non-serious inquiries.
What brands can you source?
We work with verified suppliers and collectors worldwide to access most major luxury brands, including:
Louis Vuitton, Chanel, Dior, Hermès, Prada, Fendi, YSL, Gucci, Celine, Loewe, Bottega Veneta, and more.
If you have a specific item in mind, submit a sourcing request, our network specializes in locating both classic and limited-edition pieces.
How do I know my bag is authentic?
Every bag we source is professionally authenticated before it reaches you.
All items come with a Certificate of Authenticity issued through a trusted third-party verification partner.
We also provide photo and serial verification documentation for your records. Authenticity is 100% guaranteed.
Do you ship internationally?
Yes, we ship worldwide.
All international orders are fully insured and include tracking and signature confirmation. Customs duties and import taxes, if any, are the buyer’s responsibility.
What is your return policy?
All sales are final.
Because each bag is sourced specifically to your request, we cannot accept returns, exchanges, or cancellations once the sourcing process has begun.
If a bag is ever found to be inauthentic by an industry-recognized authentication service, we will issue a full refund — authenticity is guaranteed.
SMS Privacy Policy
When you provide your phone number through our website, checkout process, pop-ups, forms, or marketing campaigns, you consent to receive text messages from The Luxe Source regarding orders, account notifications, promotions, restocks, launches, and marketing updates.
We collect and store customer information including phone numbers, names, email addresses, shipping addresses, and purchase history to provide services, fulfill orders, improve customer experience, and communicate with customers.
Customer data may be shared with trusted third-party service providers solely for business operations, including SMS marketing and communication platforms, email marketing providers, payment processors, shipping carriers, and ecommerce service providers. These providers are only permitted to use customer data as necessary to provide services on our behalf.
We do not sell customer phone numbers or personal information to third parties.
Customers have the right to request access to the personal information we maintain about them and may request correction or deletion of their data at any time by contacting us at info@iambrittneyc.com.
Customer information is stored securely and protected using commercially reasonable safeguards.
SMS Terms of Service
By opting into SMS communications from The Luxe Source, you agree to receive recurring automated promotional and personalized marketing text messages, including cart reminders and order updates, at the phone number provided.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier and plan.
Consent to receive SMS messages is not a condition of purchase.
To opt out of SMS messages at any time, reply STOP to any message. After opting out, you will no longer receive SMS marketing messages unless you opt back in.
For assistance, reply HELP or contact us at info@iambrittneyc.com
All SMS communications sent by The Luxe Source will comply with applicable laws and carrier guidelines governing SMS marketing content and consumer protection.